Privacy Policy
Last Updated: August 18, 2026
Arfaa Perfumes (“Arfaa Perfumes”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information you provide when you visit or make a purchase through our website.
This Privacy Policy explains what information we collect, how we use it, when it may be shared, and the choices available to you.
1. Information We Collect
When you visit our website, create an account, place an order, contact us, or otherwise interact with our services, we may collect information such as:
- Your name
- Billing and shipping address
- Email address
- Mobile/telephone number
- Order and purchase details
- Information you provide when contacting customer support
- Account information, if you create an account
- Information necessary to process payments
- Device, browser, IP address and website usage information
- Information collected through cookies and similar technologies
We collect only information that is reasonably necessary to provide our products and services, process orders, communicate with customers, maintain website security, and comply with applicable obligations.
2. How We Use Your Information
We may use your information to:
- Process and fulfil your orders
- Process payments
- Arrange shipping and delivery
- Provide order confirmations and tracking information
- Communicate with you regarding your orders
- Respond to customer-service requests
- Process returns, refunds and cancellations
- Prevent fraud, abuse and unauthorized transactions
- Maintain and secure our website
- Improve our products, services and website
- Understand website usage and performance
- Comply with applicable laws and legal obligations
- Send promotional communications where permitted and where you have provided the necessary consent or where otherwise permitted by applicable law
3. Payments
Online payments on our website are processed through Razorpay.
When you choose to make an online payment, information necessary to complete the transaction may be processed by Razorpay in accordance with its applicable terms and privacy practices.
Arfaa Perfumes does not intentionally store complete payment-card information such as your card number, CVV or PIN on our own website servers.
Razorpay’s current documentation states that payment-related customer information may be processed to facilitate transactions and that merchants have responsibilities concerning customer data.
4. Shipping and Delivery
To fulfil your order, we may share the information necessary for delivery with shipping, logistics or courier partners.
This may include:
- Customer name
- Delivery address
- Mobile number
- Order information
Such information is shared only to the extent reasonably necessary to fulfil and deliver your order or provide related services.
5. Cookies and Similar Technologies
Our website may use cookies and similar technologies to:
- Keep products in your shopping cart
- Maintain your login/session
- Remember preferences
- Improve website functionality
- Understand website usage
- Improve website performance and security
- Support analytics or marketing features where enabled
The exact cookies and third-party technologies used may change as we add, remove or update website functionality.
You can control or disable cookies through your browser settings. Some website functionality may not work correctly if certain cookies are disabled.
6. Third-Party Services
We may use third-party service providers to help operate our website and business, including providers for:
- Payment processing
- Website hosting
- Shipping and delivery
- Website security
- Analytics
- Customer communication
- Marketing and advertising, where applicable
These providers may process information according to their own applicable privacy policies and terms.
7. Data Security
We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration or disclosure.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
8. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including order fulfilment, customer support, accounting, legal, tax, fraud-prevention and other legitimate business requirements.
When information is no longer required, we may delete or anonymize it, subject to applicable legal and regulatory requirements.
9. Your Privacy Rights
Depending on applicable law, you may have rights concerning your personal information, including rights relating to access, correction, withdrawal of consent, deletion or other applicable privacy requests.
You may contact us using the details below to make a privacy-related request.
We will process requests in accordance with applicable law and may need to verify your identity before completing certain requests.
India’s Digital Personal Data Protection Act, 2023 establishes a framework governing processing of digital personal data, while the Government notified the Digital Personal Data Protection Rules, 2025 and an enforcement timeline in November 2025.
10. Children’s Privacy
Our website is intended for general consumers and is not specifically directed at children.
We do not knowingly request personal information from children where such collection is prohibited by applicable law.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, technology, services or applicable legal requirements.
The updated version will be published on this page with a revised “Last Updated” date.
12. Contact Us
For privacy questions or requests, contact:
Arfaa Perfumes
Opposite Mahboob Chowk Lane, exactly opposite to Tawakkal Nazeer Juice Centre, Charminar, Khilwat, Hyderabad, Telangana 500002, India