Refund & Returns Policy
Last Updated: August 18, 2026
At Arfaa Perfumes, we want you to be satisfied with your purchase. This policy explains when products may be returned, exchanged or refunded.
1. 7-Day Return Window
We accept eligible return requests within 7 days of delivery.
To qualify for a return, the product must generally:
- Be unused
- Be unopened
- Be in its original condition
- Be in its original packaging
- Include all original accessories, packaging and promotional items, where applicable
- Be accompanied by reasonable proof of purchase/order information
2. Perfume Products
For hygiene, safety and product-integrity reasons, opened, used, sprayed or altered perfume products are generally not eligible for return.
If you receive a product that is damaged, defective or different from what you ordered, please contact us as soon as possible so that we can investigate and provide an appropriate resolution.
3. Damaged or Incorrect Orders
If your order arrives:
- Damaged
- Broken
- Leaking
- Tampered with
- Incorrect
- Missing an item
please contact our customer-support team as soon as possible.
We may request photographs, videos, packaging information, order details or other reasonable evidence to verify the issue.
Where the issue is confirmed to be attributable to our fulfilment or delivery process, we may provide an appropriate remedy, which may include replacement, exchange or refund.
4. Non-Returnable Products
The following may not be eligible for return:
- Opened or used perfumes
- Products damaged after delivery due to customer handling
- Products without original packaging
- Products altered or tampered with by the customer
- Products returned after the applicable return period
- Products specifically identified as non-returnable on the product page
- Gift or promotional items, where applicable
5. How to Request a Return
To request a return, contact us at:
Please include:
- Order number
- Customer name
- Product name
- Reason for return
- Relevant photographs/videos where applicable
We will review the request and provide instructions if the return is approved.
Do not send products back to us without first contacting customer support and receiving return instructions.
6. Return Shipping
If a return is required because we sent an incorrect, damaged or defective product, Arfaa Perfumes may arrange or reimburse reasonable return shipping as appropriate.
For other eligible returns, return-shipping responsibility may depend on the circumstances of the return.
7. Refunds
Once an approved return is received and inspected, we will notify you whether the refund has been approved.
If approved, the refund will generally be processed through the original payment method where technically possible.
For prepaid orders, the refund may be processed through the applicable payment system.
For Cash on Delivery orders, we may request appropriate bank-account or other payment information required to process the refund.
Refund processing and the time taken for the funds to appear in your account may depend on the payment provider or banking institution.
8. Cancellation
Customers may request cancellation before an order has been dispatched.
Once an order has been dispatched, cancellation may no longer be possible and the customer may need to follow the applicable return process.
To request cancellation, contact:
9. Exchanges
Exchanges may be provided for eligible products depending on availability and the circumstances of the request.
If the requested replacement is unavailable, we may provide another appropriate resolution.
10. Sale and Promotional Products
Products purchased during promotional campaigns, clearance sales or special offers may be subject to specific return conditions disclosed at the time of purchase.
11. Contact
Arfaa Perfumes
Opposite Mahboob Chowk Lane, exactly opposite to Tawakkal Nazeer Juice Centre, Charminar, Khilwat, Hyderabad, Telangana 500002, India